Shipping policy

📦 Shipping Policy

1. When will my order ship?

We follow a made-to-order model to reduce unnecessary waste and support sustainability.
That means each product is crafted just for you!

Our team will prepare and dispatch your order within 2–4 business days after it's placed.

2. Where do you ship, and how long does delivery take?

We ship to most regions worldwide. Once your order is on its way, delivery usually takes:

• United States: 5–10 business days

• Canada: 7–10 business days

• European Union countries: 4–8 business days

• Australia: 5–9 business days

• Most Asian countries: 4–7 business days

• Other international regions: 7–15 business days

Please note: These are estimated delivery times. Delays may occasionally happen due to customs, local courier conditions, or peak seasons. Unexpected events like natural disasters or global situations (e.g. COVID-19) may also cause rare disruptions. Thanks in advance for your patience—we truly appreciate it!

3. How much does shipping cost?

You're in luck—this month, shipping is on us!
Enjoy free shipping on all eligible orders to the countries we currently serve. No code needed.

4. How do I track my order?

Once your order is confirmed, you’ll receive a confirmation email with your order details.
When it ships, we’ll send you a tracking link so you can follow your package in real time.

Didn’t get the email? Be sure to check your spam or junk folder—it might be hiding there.
Still nothing? No worries—just reach out to us at service@uookqi.com and we’ll help you out.

5. Got other questions?

We’re here for you.
Feel free to email us anytime at service@uookqi.com—we’ll do our best to assist you promptly and kindly.